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THE SOLUTION:

DDC OS Multimedia Response Handling Solutions

DDC OS provide a complete multimedia business process outsourcing solution to manage campaign response handling, whether responses are submitted on paper, by phone or electronically offering a full end-to-end service, including but not limited to:

Inbound call
handling

Document
scanning

Email handling
and management

Web response
handling

Postal receipt
opening and batching

Secure cash and
reconciliation handling

Donation payment
and processing

Gone away
processing

Storing and
archiving

In addition, our multi-channel response handling capability allows us to select the most relevant and appropriate communication methods to cost effectively follow-up customer responses.

Benefits

Increased Market Flexibility And Time-To-Market

Utilising industry experts and state of the art equipment, work is completed to a high standard with quick turnaround times to meet the evolving needs of the market.

Substantial Cost Savings

Significantly reduce expenditure on factors including; facilities, personnel, equipment and storage.

Improved Allocation Of Resources

Enables concentration on core activities as well as benefiting from continual improvement

 

Efficient And Accurate Consolidation Of Inbound Data

Create clearer insights sooner with data easily accessible and understood.

project item

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Case Study

Christian Aid is a Christian organisation that works with people of all faiths and none and insists the world can and must be swiftly changed to one where everyone can live a full life, free from poverty. They provide urgent, practical and effective assistance where need is great, tackling the effects of poverty as well as its root causes.
The dedicated team at DDC OS ensures that our briefs are fully understood before they are implemented. This allows quick turnaround time of new campaigns and emergency appeal.

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