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THE CLIENT

Our ancestors -those who were around on the night of Sunday April 2nd, 1911, almost a year after George V ascended the throne, now appear for the first time as they were written. The 1911 Census is the first from which the original returns have survived alongside the Enumerators’ Summary.

 

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THE CHALLENGE

The challenge for our offshore team in the Philippines was to interpret and key the cursive handwriting of the time, some of it in the Welsh language, both con- sistently and to an accuracy that would satisfy the needs of the family history research community -be it regular folks who are building their family trees to full-time historians interpreting the Census data in the proper context of its time.

Today, quality assurance and prompt delivery are only a modicum of what companies come to expect and demand when outsourcing tasks involving their data, or indeed information that is a national treasure.

the Solution

DDC developed detailed instructions and special training materials, then created a set of benchmark data with customer feedback in order to better set standards for the transcription team.

 

The Quality Control group was carefully formed, a 200-strong team of operators by a process of constant feedback and continual sampling. Three things aided quality goal setting - a set of lists of forenames, surnames, occupations, and place names, developed in collaboration with brightsolid LTD, which DDC used to help understand the less legible text.

 

The superb quality of the full-color JPEG images made available by brightsolid and their scanning partner Advanced Data Services, at a rate of 40,000 per day. The unrelenting and dedicated efforts of DDC's skilled and talented Filipino team went to the greatest lengths to ensure first-rate quality throughout the entire process.

Benefits

Improved Accuracy
Enhanced Client Experience
Automated Programs 
Standardization That Allows For Quality Metrics To Be Met
Adaptability To Meet The Individual Needs Of Your Business
Cost Containment

summary

DDC was selected by brightsolid Ltd and The National Archives at Kew to digitize the 1911 Census was the first from which the original returns have survived alongside the Enumerators’ Summary Books.

 

DDC's offshore team in the Philippines interpreted and keyed the cursive handwriting of the time, some of it in the Welsh language, both consistently and accurately so that people building their family trees, as well as full-time historians can enjoy the highest degree of interpretation of the Census data in the proper context of the time.

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