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Our Team - Data Capture Solutions & Business Process Outsourcing

Art Zipkin Expert in Document Scanning Services and Remote Data Entry

Art Zipkin

President, DDC FPO & DDC OS USA of The DDC Group

Art graduated from the Georgia Institute of Technology, in 1982 with a Bachelor of Science in Industrial Management. After graduation, he managed operations and new business initiatives for Milliken & Company, John Harland Company (now Harland Clarke), IMTECH, Input Services and Lason. Art joined DDC in 2003 and helped to develop some of the company's first US-based BPO clients out of its Georgia operation through DDC OS USA & later, DDC FPO in Colorado. He has led the company through exponential growth in the AP, Freight/LTL Carrier, Insurance, Medical Payment and Shared Services markets. Through the years, he has formed strong partnerships with leaders across industries, and he has witnessed DDC's North American clientele grow exponentially. In his free time, Art enjoys spending quality time with his family in the Georgian countryside.
Marissa Crotty Expert in Business Process Outsourcing and Document Scanning Software

Marissa Crotty

CFO & President of Finance & Administration, DDC FPO & DDC OS USA of The DDC Group

Before joining DDC, Marissa took her Bachelor of Science in Consumer Science from the University of Wisconsin to the legal field in the U.S. Virgin Islands. After joining the DDC family in 2006, she moved back to the continental U.S. where she oversaw the incorporation of DDC FPO in Colorado. As a member of the global executive management team, Marissa works closely with state-side DDC President Art Zipkin, as well as The DDC Group’s CEO & Co-Founder Jan Trevalyan. In addition to her work with DDC, Marissa graduated in 2010 with an honors degree in Pastry Arts from the Auguste Escoffier School of Culinary Arts. Beyond all things culinary, she enjoys traveling, exploring the outdoors and spending quality time with her family.
Chad Crotty Expert in Business Process Outsourcing and Accounts Payable Automation

Chad Crotty

Vice President of Sales, DDC FPO & DDC OS USA of The DDC Group

Chad joined the DDC team in 2010 to facilitate sales growth for our North American divisions, DDC OS USA & DDC FPO. He came to DDC with over 20 years of sales, brand management, and marketing related experience in a number of industries and demonstrated impressive results. Through Chad’s direction, DDC has more than doubled our client list, expanded our set of service offerings, and increased our annual revenues by more than 50%. Prior to joining our team, he previously developed regional markets in the highly competitive alcohol industry working with premium brands such as Absolut Vodka, Cruzan Rum, and Miller Brewing. Chad holds a Bachelor of Science degree in Business Management from the University of Phoenix and was the first male in his family to graduate from college. He has settled in Colorado (where our DDC FPO headquarters are located) with his wife and 2 small children. Professionally, he enjoys seeing our company grow exponentially and ensuring the fruits of the teams’ labor. Personally, he enjoys spending time with his family, reading a good history or adventure book, or exploring the endless amounts of beautiful places in the Western US. 
Quetura Hudson Expert in Document Scanning Services and Business Process Outsourcing Consulting

Quetura Hudson

Vice President of Project Management, DDC FPO & DDC OS USA of The DDC Group

Prior to joining DDC’s project management team in 2006, Quetura managed data entry and processing teams in the non-profit sector at Grizzard Communications Group. Today, she collaborates with DDC’s departments and international divisions to develop solution offerings for Freight, HR, Banking and Medical Payment clientele. In addition to overseeing our North American projects, Quetura works closely with DDC’s HR team to implement “team building” initiatives for DDC OS USA’s employees, headquartered in Atlanta, Georgia. Quetura graduated Magna Cum Laude from Albany State University with a Bachelor of Science in Allied Health Science Administration. Outside of DDC, you can find her spending time with her family and friends.
Dan Kaiser Expert in Business Process Outsourcing and Outsourcing Web Design

Dan Kaiser

Vice President of IT, DDC FPO & DDC OS USA of The DDC Group

Dan graduated Summa Cum Laude with a Bachelor of Science degree in Computer Science from Wilmington College in Ohio. After running his own company Information Management Solutions and Services for many years, Dan joined DDC in 2007. Today, he runs DDC’s IT department and works hand-in-hand with Vice President of Operations Teresa Peyton to custom-design all client solutions. He writes original software and builds applications from the ground up –with a speciality in Business Process Automation applications. Dan loves to brainstorm with IT moguls in the industry to find synergies between clients to create unique, collaborative solutions. When he does get a spare moment of free time, you can find him fishing.
Luna Boyd Expert in Business Process Outsourcing and Document Scanning Services

Luna Boyd

Director of Client Solutions, DDC FPO & DDC OS USA of The DDC Group

Before joining DDC, Luna emigrated from the Philippines to Toronto, Canada. During her time in Canada, she served as a data service supervisor and gained experience in business management and supervisory skills. Luna’s knowledge of challenging objectives and implementation of procedural methods leave DDC clients pleased with the increase in project accuracy and productivity. She has assisted with the creation of the DDC Intelligence System and has created other DDC FPO service offerings including Rate Auditing and POD Retrieval. She has a vast knowledge of the LTL billing industry and her latest projects have her into the world of analytics and website/mobile app development. Luna graduated with a Bachelor of Science degree in Business Administration from Holy Angel University in the Philippines and earned an operations certificate in Computer Programming Proficiency. Outside of DDC, she enjoys spending time with her husband Raul and their son Thomas. She is a member of Christian World Ministries in Florida, where she serves as President of the Women's Ministry.
Cassandra Reed Expert in Business Process Outsourcing and Data Capture Solutions

Cassandra Reed

Marketing Manager, DDC FPO & DDC OS USA of The DDC Group

First generation American and Northern California native, Cassandra brings to DDC over a decade of experience in driving brand development and managing company operations to increase business sales from the fine-foods to the finance industries. She strives for results-driven growth and works diligently to cohesively align the needs of DDC’s clientele through quality marketing initiatives. The first in her family to attend college, she graduated Cum Laude from Santa Clara University in California with double-degrees: Bachelor of Science in Political Science, Minor in International Studies and two Bachelor of Arts degrees in French and German, Minor in Spanish. And now, she is the first in her family to achieve a post-baccalaureate degree, working on her Masters in Integrated Marketing Communications from Georgetown University. Outside her love of marketing, you can find Cassandra traveling and enjoying the great outdoors with her husband Shaun -be it at home gardening, up in the sky flying airplanes as a FAA Pilot-in-Command, out on the ocean bareboat sailing, down in the canyons rock climbing, or hiking up some wild mountain.

Our clients say

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    The DDC team is professional and courteous, and operations are run efficiently. In contrast with a vendor we used in the past, DDC was able to scan our documents on-site, and the same tasks were completed in half the time. Since our partnership began, efficiencies have increased and costs have reduced. The time and energy of our in-house staff can now be dedicated to core Foundation initiatives. I would absolutely recommend DDC to my peers.
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    We selected DDC because we are confident in their strength and dependability as a partner who can handle our mission-critical data. The work was completed exactly as initially outlined, and we are now compliant with corporate policy on customer file retention. Beyond our expectations, DDC has surprised us with the ease of use and format flexibility.
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    The conversion which incorporated 40 million characters of indexed data required special attention to detail, particularly in relation to scientific symbols, formulae, and a faithful presentation of data. In addition to the development of thorough instructions, and full testing, DDC maintained an active dialogue with the ISHS throughout the production phase and delivered compelling, consistent results.
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    DDC currently carries out a wide range of response handling and fulfilment  on our behalf, maintaining high levels of service to our supporters both current and new. The account management teams are proactive and attentive, allowing for a close working relationship which ensures processes run smoothly and that we are kept constantly informed on the progress of our campaigns.
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    DDC has helped us continuously improve our scanning and data capture process through the use of superior technology and exceptional customized service offerings. We have greatly benefited through their efficiency of resources, industry experience and commitment to Archway. We extend our sincere thanks to DDC and look forward to our continued partnership!
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    DDC provides us with a very comprehensive and efficient service via a Dedicated Response Handling and Fulfillment Team, maintaining high levels of service to our Head Office, Cinema Complexes and Corporate/Retail Customers. The Account Manager and Dedicated Team is proactive and attentive, allowing for a close working relationship which ensures processes run smoothly.
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    I would like to offer my congratulations to you and your team for another job well done. As you know this last job we asked you to perform was very complex and required a very quick turnaround. You and your team accomplished both and as always provided a very high level of quality along with speed. Thanks to you and your team.
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    By outsourcing activities to DDC, technical and substantive controls were introduced, and bottlenecks were removed. Peaks in workload now have been solved on the bases of SLA's with the external partner. All document flows are external. The settlement of failures is automated. Prioritizing is arranged in advance and there is immediate insight in the workload. The quality of the back office process has been improved incredibly.
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    The DDC team was extremely open/excited about TicketCorp’s concept for the app, and continue to be. DDC’s team works very collaboratively with us to strategize, brainstorm ideas, and execute without trying to pigeon hole who we are or simplify their job by creating the same type of app that already exists. We are learning, growing, and developing this app (and even my company) as a single, cohesive unit and THAT is the key to our success.
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    We had a vision for what we wanted to accomplish with our Fan Exchanges but we knew we needed a partner to help us achieve the data capture necessary to make the Exchanges a success for our partners. DDC provided us with an exceptional solution; building attractive and easy-to-use websites while handling all of the necessary back-end functions.
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    Our vendor partnership with DDC USA enables MediStreams to deliver timely and accurate results to our healthcare provider clients. Our technology, combined with the excellent human data perfection services at DDC USA, gives MediStreams the edge in the Healthcare Revenue Cycle space.
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    Our results have shown a dramatic increase in numbers of transactions processed within a 24-hour period and at a lower cost. We have been working together for over five years, and DDC continues to be a great partner.

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