The client is a leading U.S. healthcare revenue cycle management company, which specializes in converting administrative cost burdens into competitive advantages by delivering sustainable business value. Since incorporation, the client has been on the fast track of growth with over 250+ implementations throughout the United States. The remittance patient population only continues to grow -further expanding the company's growth.
The client's claims processing system rested in the hands of one vendor and produced mediocre results. In addition for needing vendor diversification as a form of disaster recovery, the client also required that a vendor would equip its team with stronger efficiencies, higher quality data and improved turnaround time. The client also expressed the desire for a vendor who would act as a partner and whom could be trusted to consistently offer a fair price and remain easily accessible as its volume increases.
DDC developed a brand new software tailored specifically to the client's needs, which includes post-processing clerical and quality assurance services for the client's best-in-class remittance process offering.
The Result: DDC processes for this client approximately 15,000 EOBs per month with a guaranteed data capture accuracy rate of 98.5% or higher, within a 24-hour turnaround time frame.
This partnership has allowed the client to meet deadlines, eliminate data discrepancies, and increase success rates.