what is it ?

We know that your customers are one of your greatest assets. That’s why we take our commitment to providing you multi-channel lifecycle support that ensures all of your service goals and objectives are not only met, but exceeded.

 

We offer high-quality service and operational capability to be scalable in line with the demands of your business -utilizing our skilled and experienced teams over your requested operational centers. Our hybrid model provides flexibility to grow your company’s core functions. In an ever-changing world of technology and customer expectations, outsourced customer service has become much more than answering the phone; it is an integrated network of digital customer support. We understand that the “Customer is King” –and work hard on your behalf, living by that motto.

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What we provide

SUPPORT

Client Services:

- Outbound Sales
- Inbound Sales
- Print & Fulfilment
- Mail Processing
- On-Boarding & Recruiting

Functional Services:

- Debt Management
- Win Back & Retention
- Industry Specific Tasks
- Customer Journey Issues
- Payments
- Direct Debit Set up
- Account Review
- Billing & Refund
- Changes to Personal Details

Customer Services:

- Query Management
- Complaint Management & Resolution

ENGAGE
Services:

- Voice In and Out
- Email Management
- Web Chat
- Social Media Management

- SMS
- Analytics (MI & Reporting; CSat, NPS)
- Review/Respond Sites
- Virtual IVR

INSIGHT
Services:

- Surveys
- Quality Assurance
- Social listening
- Voice & text analytics

- DDC OneView
- All-encompassing MI
- Trend Analytics
- Focus group management

- Benchmarking
- Industry Standards

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Want to learn more about the many customer support services we can provide?
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